Only players aged 21+ are allowed to play

Responsible Gambling —
A guide to safe
gaming

At top22, protecting players' wellbeing and preventing financial hardship is a core responsibility of the platform. Self-control tools and support are available at any time.

Why we have this policy

Online gambling is designed for entertainment and to deliver the latest gaming experience. However, not every player can keep their gambling habits well in check. top22 is committed to ensuring that gambling remains entertainment and does not become an activity that causes financial difficulty.

This page explains what responsible gambling means, how to check in on yourself, the control tools we provide, and how to get help. Keep playing as long as it stays fun — when it stops being fun, we are here to help.

Age restriction: The top22 platform is for players aged 21 and over only. No one under that age will be permitted to open an account. You must enter your date of birth accurately — if it is found to be incorrect, the account will be closed.

Control tools for players

top22 provides 6 tools to help you adjust your own gambling habits. You can request any of these tools at any time through the Support Team.

Deposit limit

You can set a daily, weekly, or monthly deposit limit. Your preferred spending budget can be set precisely, and the platform will not accept any deposit that exceeds that amount.

Financial protection

Play time limit

Players can set a limit on how long they play each day in advance. When the time is up, the platform will notify you and close the window for further play.

Time control tool

Self-Exclusion

If you feel your gaming is getting out of control, you can temporarily close your account for 7 days, 1 month, or 6 months. You can apply for this through Support and it takes effect immediately.

Self-Exclusion

View Gaming History

You can review your gaming records, deposit history, and withdrawal history in detail. The aim is to help you understand how much you are spending so you can make informed decisions.

Budget Tracking

Time-Out

You can choose Time-Out to take a break from gaming. All gaming activity can be paused for 24 hours up to 7 days, and you can only play again once the period ends.

Self-Exclusion

Contact the Support Team

If gaming is causing problems, you can reach our Support Team in Myanmar language immediately via 24/7 Live Chat. We are here to listen and help.

24/7 Support

Questions to Check Yourself

If you can clearly answer "Yes" to any of the questions below, there is a chance that gaming is becoming a problem. Please contact the Support Team or consider Self-Exclusion.

  • Do you often find yourself going over the budget you set for gaming?
  • When you lose, do you feel a strong urge to put in more money straight away to win it back?
  • Is gaming affecting your relationship, work, or friendships?
  • Have you hidden the fact that you are gaming from your family or friends?
  • Have you ever borrowed money for gaming, or thought about doing so?
  • Do you often feel anxious before gaming or regret it afterwards?
  • Do you feel like gaming is no longer enjoyable but you cannot stop?
The best decision is to seek help now. Problem gambling is a health issue — there is nothing to be ashamed of. The top22 Support Team will not judge you and will work with you to find the right way forward.

How to Use the Control Tools

If players would like to apply for any of these tools on their own, please follow the steps below —

1

Open 24/7 Live Chat

Log in to the platform and click the Live Chat icon, or send an email to [email protected]. You can contact us in Myanmar language.

2

Tell us which tool you need

Deposit limit, time limit, Time-Out, or Self-Exclusion — clearly state which tool you would like to set.

3

Agree on the amount and duration

For a budget limit, agree on the amount to be capped; for a time limit, agree on the number of days or months with the Support Agent and set it.

4

Get confirmation

The Support Team will confirm that the setting has taken effect immediately. For Self-Exclusion, you can only play again once the period ends and it cannot be cancelled during that time.

5

Review afterwards

After the period ends, decide again whether there has been a positive change. If you want to continue with restrictions, you can contact support again.

top22's Responsible Gaming Policy

top22 treats protecting the long-term wellbeing of players as a core part of company policy. Our staff are trained on responsible gaming, and if a significant change in a player's gaming pattern is noticed, we may reach out proactively.

We believe gaming is not a way to earn income — it is purely entertainment using disposable funds. We find that players who understand this have a more enjoyable gaming experience.

Fair Gaming:

We guarantee that game outcomes are fair, using Random Number Generator (RNG) technology.

Privacy Protection:

Players' personal information is kept secure with SSL encryption and data protection.

21+ Age Verification:

Date of birth is verified during registration, and underage access is not permitted.

Instant Support:

Our 24/7 Live Chat Support is here to help with any gaming issues — no judgment, just assistance.

Need help? We're ready to assist you

Whether you want to set up Self-Exclusion, check your gaming history, or just have a chat — reach out to our 24/7 Support Team via Live Chat or read our FAQ.

Log in to top22 View FAQ

Responsible Gaming — Questions & Answers

Once a Self-Exclusion period is set, it cannot be cancelled before it ends. This policy is in place to ensure the tool works as intended. After the period ends, you can contact Support to reopen your account.

Yes. Once Support sets the limit, it takes effect immediately and the platform will not accept deposits above that amount. If you want to lower the limit, that can be arranged and takes effect immediately. However, increasing the limit requires a 24-hour waiting period and does not apply straight away.

If you are facing financial difficulties, contact the Support Team via Live Chat first and apply for Self-Exclusion. You can pause gambling temporarily or permanently. Our Support staff will assist you confidentially and without judgement.

Time-Out is a short-term tool that pauses your account for 24 hours up to 7 days, after which you can resume playing. Self-Exclusion is a longer block lasting from 7 days up to 6 months and cannot be cancelled during that period. If the problem runs deeper, Self-Exclusion is recommended.

If you believe a minor is using your account, email [email protected] to request immediate account closure. We treat this as a priority and will act quickly.

Log in and go to Account History to view your game records and deposit and withdrawal history. You can also request more detailed records from the Support Team and review history going back over multiple years.

Play safely at top22

You can explore our game rooms while enjoying gaming the right way — as entertainment.

2D Lottery

2D lottery, a classic Myanmar game, is available at top22 in a safe and secure environment, and can be used alongside our budget control tools.

View the top22 2D Lottery room

top22 Casino

While playing Live Casino games, you can control your playing time and budget and still have an enjoyable casino experience.

Enter the top22 Casino room

Football

You can enjoy football betting while setting long-term budget decisions and stop-loss limits.

View the top22 Football room