Frequently Asked Questions
top22 FAQ — If you have questions, the answers are here
Here you will find complete answers to the questions Myanmar players ask most often about deposits, withdrawals, bonuses, and slots games.
Questions you may have while playing at top22 are answered here, grouped into 4 main categories: deposits, slots games, welcome bonus, and withdrawals. If you still have unanswered questions after reading this FAQ, you can contact the support team directly at any time via 24/7 Myanmar-language Live Chat. Our goal is to make sure Myanmar players can play smoothly and without issues whenever they play.
Frequently Asked Questions and Answers
Deposits
When depositing with Wave Money, your Wave Money account name must match the account name registered at top22. After the transfer, you must send the transaction ID to the support team. The minimum deposit is 5,000 Ks and funds will normally arrive in your account within minutes. Keeping a screenshot of the transfer will help resolve any issues.
If your deposit hasn't shown in your account after 15 minutes, contact the support team immediately via 24/7 Live Chat with your transfer receipt or screenshot. Having the transaction reference ready will speed up the check. You can also reach support by email at [email protected].
top22 supports four deposit methods: KBZPay, Wave Money, AYA Pay, and Bank Transfer. The minimum deposit is 5,000 Ks for all methods, and deposits are available 24 hours a day, every day. You can deposit smoothly without any interruptions.
The minimum deposit at top22 is 5,000 Ks regardless of which payment method you use. Depositing this amount or more activates bonuses and gives you full access to all games. The more you deposit, the larger your bonus — up to a maximum of 300,000 Ks.
Log in to top22 and tap Deposit, select KBZPay, then enter the amount you want to add. Transfer to the KBZPay number shown and submit the transaction ID in your account. The amount must be 5,000 Ks or above, and the transfer must be made from your own KBZPay account in your own name. You cannot use someone else's phone to make the transfer.
Slots
Slots available at top22 can be played in Demo Mode, letting you understand game mechanics, bonus features, and pay tables without spending any money. Winnings from demo play cannot be converted to real money — it is for practice only.
Before choosing a game, check the bet range for each spin. Players with a smaller budget are recommended to go for games with a lower minimum bet and low-to-medium volatility. Trying a game in Demo Mode before playing with real money helps you manage your budget better.
A Free Spin is a feature that lets you spin the reels once without using your own balance. Free Spins can be won in-game when scatter symbols land, and any winnings earned during the Free Spins round are paid out as real money. If a multiplier is attached to the Free Spins, your winnings can be even larger.
In a Progressive Jackpot game, a portion of each player's spin goes into the jackpot pool. This means the jackpot grows as more players play, and when one lucky player wins it, the pool resets to its minimum and the cycle starts again. The more players spinning at the same time, the faster the jackpot climbs.
RTP (Return to Player) is the theoretical payout rate of a game, expressed as a percentage. For example, an RTP of 96% means that for every 100 Ks wagered in that game, 96 Ks is theoretically returned to players. This rate is calculated over a long period of play and does not apply to any single spin. Games with a higher RTP tend to be more favourable for players over the long run.
Welcome Bonus
That's correct. The Welcome Bonus can only be claimed once per account, on the very first deposit. Any attempt by a player to create multiple accounts to claim the bonus again is a violation of top22's terms and conditions, and may result in account closure and forfeiture of winnings.
The Wagering Requirement is the total amount you need to wager before bonus funds can be withdrawn. For top22's welcome bonus, the wagering requirement is bonus amount × 25. For example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus giving you a balance of 40,000 Ks, and the wagering requirement to complete is 20,000 × 25 = 500,000 Ks.
The wagering requirement can be completed by playing Slots games, fish shooting games, and Live Casino games. Contribution rates may vary by game type, so contact the support team directly for details. Note that football betting does not contribute to bonus wagering.
Log in to top22 and select the bonus activation option when making your first deposit. The welcome bonus is a 100% first-deposit bonus of up to 300,000 Ks. The minimum deposit is 5,000 Ks. After receiving the bonus, you must complete 25x wagering before bonus winnings can be withdrawn.
Under top22's Refer a Friend program, when a friend makes their first deposit you receive 10% of their deposit amount as bonus credit, with a maximum of 30,000 Ks per person. On top of that, you can earn 0.3% of your friend's valid bets as weekly commission. You can get your referral code from your profile.
Withdrawal
Yes, withdrawals at top22 are available 24 hours a day, 7 days a week with no interruptions, including at night and on weekends. Processing time is normally within 30 minutes to 3 hours, and the support team is available at any time to help.
Yes. When withdrawing, the name on the player's top22 account must match the registered name on the KBZPay, Wave Money, or AYA Pay wallet being used. This verification rule is in place to protect players' funds and security. Withdrawals cannot be processed if this requirement is not met.
If more than 3 hours have passed after submitting a withdrawal request and the funds have not arrived, contact the support team immediately via 24/7 Live Chat. Have your request ID and wallet number ready. You can also reach us by email at [email protected] and the issue will be investigated and resolved promptly.
The minimum withdrawal amount at top22 is 30,000 Ks. Withdrawals below this amount cannot be processed, so please check your balance before requesting a withdrawal. If your balance is not sufficient yet, keep playing to build it up before withdrawing.
Withdrawals at top22 are normally processed within 30 minutes to 3 hours. This applies to KBZPay, Wave Money, and AYA Pay, and bank transfers are also handled within this timeframe. Completing account verification before submitting a request will help speed things up — do not expect delays beyond this period.
We're here to help
If you can't find an answer in the FAQ, top22's Myanmar-language support team is ready to respond immediately via 24/7 Live Chat. You can also reach us by email at [email protected]. Whether it's about gameplay, deposits and withdrawals, or bonuses, we're here to help.
Log in to top22 and start playing